[교재요약] 조직행동론, Organizational Behavior, Robbins, Stephen P 시험 키워드

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INTRODUCTION TO ORGANIZATIONAL BEHAVIOR
- Evidence based management(EBM): 경영에 있어서 모든 의사결정은 분명한 증거를 기반으로 해야 한다는 것
- Level of analysis: 1) Inputs 2) Processes 3) Outcomes
- Managing In-and-Out: 1) Environment: Economic pressures, Globalization, Customer service, Temporariness 2) Management: People skills, Innovation and change, Networked organizations, Ethical Behavior 3) Human Capital: Workforce diversity, Work-life conflicts, Positive work environment
- Minztberg’s Managerial Roles: 1) Interpersonal: Figurehead(상징적 우두머리), Leader, Liaison(외부와 네트웤 유지) 2) Informational: Monitor, Disseminator, Spokesperson 3) Decisional: Entrepreneur, Disturbance handler, Resource allocator, Negotiator

ATTITUDES AND JOB SATISFACTION
- Three components of an attitude: 1) Affective 2) Behavioral 3) Cognitive
- Cognitive dissonance: Festinger’s proposition(attitudes follwing behavior), incompatibility an individual might perceive, Seek consistency
- Perceived organizational support: High POS related to higher organizational citizenship behaviors and performance.

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