공항지상업무시스템에 대한 서비스 수준의 평가

서지정보

ㆍ발행기관 : 대한교통학회 ㆍ수록지정보 : 대한교통학회지 / 12권 / 4호
ㆍ저자명 : 박용화

목차

ABSTRACT
Ⅰ. 머리말
Ⅱ. 서비스 수준과 관련된 연구들
Ⅲ. 서비스 수준의 평가
Ⅳ. 맺음말
참고문헌

영어 초록

The new concept of level of service for the airport system indicates that there must be strong stimulation to proceed with the current stereotyped service standards which are being criticised due to their being based on, either physical capacity/volume or temporal/spatial standards that directly incorporates the perception of passengers. Quantitative factors have been dealt with the main service measurements when evaluating level of service. However, the passenger’s perception for the provision service at the airport system is definitely important consideration to assess level of service. To enhance the reliability of service level evaluation from the passenger’s point of view, this study has adopted three main evaluation factors; temporal/spatial factors as quantitative measurements and comfort and reasonable service factors as qualitative measurements. The multi-decision model was constructed using Fuzzy Set Theory and applied to a case study at Seoul Kimpo lnternational Airport. Results are presented in terms of passenger satisfaction with a variety of different values.

참고 자료

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