client service manual
- 최초 등록일
- 2017.01.15
- 최종 저작일
- 2013.03
- 4페이지/ MS 워드
- 가격 1,000원
목차
1) Definition of client
2) Client: needs, wants and expectations
3) Note taking and listening skills
4) Fostering loyalty and repeat business
5) Client satisfaction surveys
6) Customer service for : Individual and team
7) Reviewing policy using performance indicators
8) Keeping current: agent and client
9) Complaints manual
10) Implementing change
본문내용
1) Definition of client
- Clients can be anyone involved my business, specifically landlords, tenants, buyers, sellers, solicitor and trade men. But you need to understand the concept of customer profiling to effective answering the definition of client. Client profiling is made of age, gender, income range, occupation, locality and education of customers. A customer profile seeks to establish a set of characteristics that represent the critical customer group for a business.
참고 자료
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